1. These Terms of Service
1.1 Redeal STHLM AB (“Redeal”, “we”, “our” or “us”) offers customers, clients, members or visitors ("you" or "Users") of websites ("Referral Program Host" or "Host") the opportunity to refer friends and recommend the Host's business, brand, organisation or services ("Host Services") using our referral marketing platform ("Redeal Referral Platform" or "Platform"). A Host may run one or more referral marketing campaigns ("Referral Program" or "Program") on the Platform at any given time.
1.2 These terms apply to individuals who are accessing or using a Program both as a referrer or ambassador and as a friend referred to the Host Services and the use of "User" or "you" shall be a reference to either or both as the context permits.
1.3 By participating in a Program, Users agree to use the Program and Platform in the manner specified in, and are bound by, these Terms and Conditions. If you do not agree to these Terms and Conditions in their entirety you are not authorised to register as an Ambassador (defined below) or participate in the Program in any manner. Users may not participate in a Program where doing so would be prohibited by any applicable law or regulations.
1.4 We reserve the right to modify or amend at any time these Terms and Conditions. Any amendments or new terms and conditions will be available on our website and the Terms and Conditions on the website at the time you enter into an agreement with us or use the Platform will be the ones that apply. You may terminate this Agreement if you do not wish to be bound by any such amendments but by continuing to use our website or the Platform you will be deemed to have accepted the new terms.
2. The Program
2.1 To participate, a User may interact with the Redeal widget on a Host's website that presents them with a referral offer, offers the option to send a recommendation or by following a recommendation link. The User may then follow the on-screen instructions to refer friends, family members or other people they have a personal relation to ("User Friends") to the Host Services ("Referral").
2.2 Users may choose the method, application or channel by which they make a Referral and through which User Friends can reach the Program on the Host's website. Such methods, applications and channels may include: e-mail, SMS/Text message, Whatsapp, Facebook Messenger, Twitter, Kakaotalk, Line, Wechat, Discord and more.
2.3 The method, application or channel by which Users may refer User Friends shall be at the absolute discretion of Redeal.
3. Referrals and Rewards
3.1 A User must register a valid e-mail adress to make a Referral and it is optional to give consent to anything else than just to be able make the Referral.
3.2 Users may receive a Reward, if there is a Reward as an incentive for Users in the Program, for making one or several Referrals, subject always to these Terms and Conditions. It is noted that not all Programs offer a Reward.
3.3 In order to be able to redeem a Reward, Users must comply with any other criteria notified to the User by Redeal or the Host (which may include a minimum age requirement).
3.4 A User may not be entitled to a Reward based on a number of different factors, including having already received a prior Reward as User or User Friend within the Program. This limitation may or may not be linked to a time-constraint within which a User or User Friend can not receive more than one Reward within the Program.
3.5 Subsequent purchases on, or visits to, the Host's website made by a referred User Friend will not entitle the User to any further Reward.
3.6 The particular Reward to which a User is entitled will be that Reward advertised on the Host's website at the time the User registers for the Program in respect of that Host. Please note that Rewards in respect of the same Host may change from time to time and different Users may be entitled to different Rewards.
3.7 Rewards may be a discount on a future purchase, a voucher, a cash rebate or such other benefit as the Host may determine. The Host shall be responsible for ensuring that the Reward is honoured and Redeal shall have no liability to a User in respect of redeeming or obtaining the benefit of a Reward. (see section 4.4 below)
3.8 Every Reward in connection to the Program advertised on a Host's website will be subject to these Terms and Conditions. In addition, the Reward will be subject to any specific terms notified to you at the time you use the Platform.
3.9 A limit may be placed on the total number of Rewards, or a number of Rewards within a given time period, to which a User is entitled in respect of a Program.
3.10 A referred User Friend who meets the relevant requirements may themselves be entitled to a reward ("Friend Reward"). The Friend Reward will be such reward as advertised on the Host's website at the time the User registers for the Program in respect of that Host. A User Friend may not receive more than one Friend Reward in respect of the same Host.
3.11 Users and User Friends may be subject to verification and Redeal may delay issuing a Reward (or Friend Reward) for the purposes of investigation or specific terms of a Program. Redeal may also refuse to verify and process any transaction Redeal deems, in its sole discretion, to be fraudulent, suspicious, in violation of these Terms and Conditions, or believes will impose potential liability on Redeal, its' subsidiaries, affiliates or any of their respective officers, directors, employees, representatives and agents.
3.12 Any decision by Redeal in respect of whether or not a User or User Friend has been succesfully verified as entitled to a Reward of Friend Reward shall be final and binding. To clarify, this may or may not include excluding Users who have already received a Reward within a Program from also receiving a Friend Reward as a User Friend, or vice versa.
3.13 Rewards are not transferable and may not be auctioned, traded, bartered or sold. Upon termination of the Program or any portion thereof for any reason or if any such reward has expired in time, any unredeemed Rewards accumulated by the User are forfeited.
4.1 Rewards and Friend Rewards may be redeemed with the relevant Host in accordance with the terms and conditions of that Host ("Host Terms") and any other terms specific to the Reward and Friend Rewards about which you will be notified.
4.2 We are not responsible in any way whatsoever for providing you with the Host's Services, whether in accordance with a Reward, Friend Reward or otherwise.
4.3 The terms on which a Reward or Friend Reward may be redeemed will always incorporate the relevant Host Terms. We recommend that before you purchase or use a Host's Services or refer friends to a Host you read the Host Terms which will be available on the Host's own website or by calling or emailing the Host. If you have any queries about the Host Terms you should direct them to the Host rather than to us.
4.4 Unless stated otherwise in these Terms, once we have provided you with the means of redeeming the Reward, we have no further obligation to you in relation to the Reward and all responsibility lies with the Host.
4.5 We accept no responsibility and will have no liability to you if the Host's Services do not meet your requirements or if you find them unsatisfactory in some way and your right of action or claim will be against the Host.
5. Your further obligations
5.1 You must:
- observe and act in accordance with these terms and the relevant Host Terms; and
- not redeem the Reward or Friend Reward with the Host in any way which could be deemed to be harmful to the business or reputation of Redeal or do anything which might adversely affect our relationship with a Host; and
- not attempt to market, reproduce, sell or re-sell the Reward to any third party whatsoever; and
- provide us with the accurate information and ensure that all details that we hold about you (including your email address) are up to date and valid; and
- use the Platform in accordance with these Terms and Conditions and not in any way which may affect the reputation of Redeal or the use and enjoyment of our Platform by any other users or third parties.
5.2 You warrant that:
- you have the power and authority to enter into this agreement; and
- you are at least 13 years of age.
6. Sending Referrals
6.1 When a User makes a Referral to a User Friend, the message must be created and distributed in a personal manner that is appropriate and customary for communications with friends, colleagues and family members. By doing this, the User represents that he/she has the prior consent of the User Friends.
6.2 Bulk distribution, distribution to strangers, or any other promotion of a referral link in a manner that would constitute or appear to constitute unsolicited commercial messages or "spam" in Redeal's sole discretion is expressly prohibited.
6.3 Each individual User is the actual sender of all messages in any application, method or channel available on the Platform and must comply with applicable law as well as applicable user terms of the application or channel that is used. A User who does not comply with the law, including anti-spam laws, shall indemnify Redeal against any liabilities, costs and expenses it incurs as a result of such misconduct.
7 Termination and suspension
7.1 We may suspend your user at any time should you be in breach of these Terms and Conditions.
7.2 If we suspend you as a User for any reason we may refuse to provide you with any services or the right to receive any Rewards. If you attempt to circumvent this clause by attempting to create a new user we reserve the right to terminate this Agreement and block any existing users you may have.
7.3 We may terminate this Agreement at any time if:
- you are in breach of the Terms of this Agreement; or
- we suspect that you are about to commit a breach of this Agreement.
7.4 Upon termination you will no longer be able to use our services or access Rewards. If when we terminate this agreement you are still in possession of any Rewards which you have yet to redeem we reserve the right to suspend your ability to redeem such Rewards.
7.5 Subject to these Terms and Conditions, any termination of this agreement (howsoever occasioned) shall not affect any accrued rights or liabilities of either party nor shall it affect coming into force or the continuance in force of any provision hereof which is expressly or by implication intended to come into or continue in force on or after termination.
8. Your liability and indemnity
8.1 You agree to indemnify us for any claims or legal proceedings that may be brought against us and for any loss or damage we may suffer or incur as a result of:
- your breach of the terms of this Agreement; or
- your breach of the terms of a Reward or a Host's terms and conditions; or
- your actions in relation to Redeal's services or the website.
9. Our liability
9.1 We will not be liable to you for any business, financial or economic loss or for any consequential or indirect loss such as loss to reputation, lost bargain, lost profit, loss of anticipated savings or lost opportunity arising as a result of any services we provide to you under, or in any other way connected with, this Agreement (whether suffered or incurred as a result of our negligence or otherwise) except in the case of fraud, wilful concealment or theft.
9.2 For the avoidance of doubt, the liablity excluded under clause 9.1 includes any loss arising from your dealings with any Host or arising from the Host Services and we shall have no liability to you whatsoever for any act or omission of the Host in connection with the Host Services.
9.3 Our liability to you for all losses under this Agreement is limited to the greater of (i) the equivalent monetary value of Rewards received by you under this Agreement and (ii) €100.
9.4 No claim may be brought against us in relation to this Agreement more than 12 months following the date on which you last received a Reward.
9.5 You agree that the above exclusions of liability are reasonable in all the circumstances, especially in light of the fact that our services only extend to facilitating you receiving Rewards and responsibility for redeeming Rewards and Host Services lies solely with the Host.
10. Intellectual property
10.1 The content of the Platform is protected by copyright, trade marks, database right and other intellectual property rights ("IP Rights") and all such IP Rights are owned by Redeal or are properly licensed to us by our licensors. The IP Rights in the Platform shall remain the property of us or our licensors.
10.2 You may retrieve and display the content of the Platform on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content of the Platform without our written permission.
10.3 You agree that any comments, communications, ideas or other materials or information ("Customer Suggestions") that you may provide to us through or in relation to the Platform is provided on a non-confidential basis. Furthermore, you agree that any Customer Suggestions you provide will be deemed to be our property once supplied to us and you assign all and any intellectual property rights that may exist in the Customer Suggestions to us. We will be under no restriction in relation to the Customer Suggestions and may use it as we see fit.
11.1 Each of the parties warrants its power to enter into the Agreement and has obtained all necessary approvals to do so.
11.3 Any notice to be served on either of the parties by the other shall be sent by pre-paid delivery, registered post or email to the adress of the relevant party shown on at the start of this Agreement or such other physical or electronic address as may be notified by one party to the other.
11.4 We will be entitled to assign or sub-contract our obligations under this Agreement.
11.5 Both parties shall be released from their respective obligations in the event of national emergency, war, prohibitive governmental regulation or if any other cause beyond the reasonable control of the parties or either of them renders the performance of the Agreement impossible.
11.7 If any provision of this Agreement is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this Agreement and rendered ineffective as far as possible without modifying the remaining provisions of this Agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of this Agreement.
11.8 No delay, neglect or forbearance on the part of either party in enforcing against the other party any term or condition of this Agreement shall either be or be deemed to be a waiver or in any way prejudice any right of that party under this Agreement. No right, power or remedy in this Agreement conferred upon or reserved for either party is exclusive of any other right, power or remedy available to that party.
11.9 This Agreement shall be governed by Swedish law in every particular including formation and interpretation and shall be deemed to have been made in Sweden.
These Terms and Conditions were established by Redeal STHLM AB on March 1, 2021.